PRO Payment & refund policies

Subscription Billing and Payment Policy:

All charges associated with our services are invoiced on the first of each month. Payment is due upon receipt of the invoice, with no credit terms provided by PRO. It is the responsibility of the customer to deactivate users that are not actively using the system. Otherwise, all users that are active in the system will be charged for the month. In accordance with NC law interest will be charged on all accounts that are 30 days past due. After your first year of subscription, we offer the option to prepay for a year's subscription charges. Payments can be made through Wire Transfer, Check or Credit Card. Users will be charged for the fees associated with credit card payment, and those charges will be reflected on your monthly billing statement. Refunds are not available for any PRO services including, but not limited to: customization, data migration, design, web development work, virtual or onsite training/implementation or subscription charges. In the event of non-payment or failure to comply with our 60-day written termination request, customers may experience delays in transferring their data until final payment is received. PRO reserves the right to suspend access to services until payment for outstanding dues is received. 

Implementation and Customization Policy:

Implementation charges are required to be paid upfront. These fees include data migration, accounts and instance set up and 3 days of onsite training by a PRO trainer to be scheduled once all data has been migrated into the system. Full subscription rate is required once your onsite training is completed. Customizations are considered on a case by case basis depending on your PRO plan (advanced or enterprise). We believe we have established some of the most efficient workflows of any program on the market in this industry, and once you are actively using our system you will likely find that customizations are not necessary. PRO Lite does not offer any customizations. Prices for customization are determined by the scope of the project. Prices for these customizations can change based on inflation. This policy applies to all our clients, including those on month-to-month subscription or long-term contract pricing. For termination of month-to-month subscription, PRO Software requires a 60-day advance written notice. For termination of a long-term contract the details on how to terminate will be determined by the terms of your contract. Refunds are not available for any PRO services including, but not limited to: customization, data migration, design, web development work, virtual or onsite training/implementation or subscription charges. In the event of non-payment or failure to comply with our 60-day written termination request, customers may experience delays in transferring their data until final payment is received. PRO reserves the right to suspend access to services until payment for outstanding dues is received. 

Annual Pricing Adjustment Policy:

All clients are subject to annual price adjustments based on inflation rates, as calculated by the Bureau of Labor and Statistics on January 1st of each calendar year. This ensures our pricing structure remains equitable and in line with broader economic trends.

We thank you for your understanding and cooperation with these policies. Our focus remains on providing high-quality software solutions while maintaining financial transparency and professionalism. Should you have any questions or require additional clarification, please do not hesitate to contact our client services team.

Refund Policy and Customer Non-Payment:

Refunds are not available for any PRO services including, but not limited to: customization, data migration, design, web development work, virtual or onsite training/implementation or subscription charges. In the event of non-payment or failure to comply with our 60-day written termination request, customers may experience delays in transferring their data until final payment is received. PRO reserves the right to suspend access to services until payment for outstanding dues is received. All accounts that are 30 days past due will be charged interest on their balance in accordance with NC law. 

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