PRO Implementation, Refund and Pricing Policy

Subscription Billing and Payment Policy:

All services and subscription charges linked to our software are invoiced monthly, commencing on the customer's billing anniversary start date. Prepayment option for a year's subscription charges is available. Payments can be made through Automated Clearing House (ACH), Wire Transfer, or Check. Refunds, though typically non-existent, are given at the discretion of PRO Software management on a case-by-case basis.

Implementation and Customization Policy:

We do not charge a flat rate for implementation services. These charges are included in the final subscription price, and full subscription rate is required throughout the implementation period. Customizations are included at a discounted rate or at no additional cost. Prices for these customizations can change based on inflation. This policy applies to all our clients, including those on month-to-month subscription or long-term contract pricing. For onsite implementation and support, we apply a flat rate per trainer per day. For termination, PRO Software requires a 60-day advance written notice. After the notice period, an itemized statement will be provided with additional charges to be paid in full before any discussions on refunds or balance adjustments.

Annual Pricing Adjustment Policy:

All clients are subject to annual price increases or decreases based on inflation rates, as calculated by the Bureau of Labor and Statistics on January 1st of each calendar year. This ensures our pricing structure remains equitable and in line with broader economic trends.

We thank you for your understanding and cooperation with these policies. Our focus remains on providing high-quality software solutions while maintaining financial transparency and professionalism. Should you have any questions or require additional clarification, please do not hesitate to contact our client services team.