PRO Software Updates

June 2, 2025

Enhanced Route Performance & Backend Optimizations

We've made several behind-the-scenes improvements to make your routing system faster and more reliable.

• Faster route calculations — Routes now process up to 40% faster with improved algorithms
• Better map loading — Maps load correctly every time, no more gray screens or manual refreshing
• Smarter pin colors — Route pins now show consistent colors across all views

May 30, 2025

Service Time & Duration Management

Track exactly how long each stop takes—not just driving time, but actual work time too. Route reports now show three separate times:

• Driving Duration — Time between stops
• Service Duration — Time spent working at each location
• Total Duration — Complete time from start to finish

This helps you give customers better arrival windows and plan schedules more accurately.

May 23, 2025

Algorithm Results & Smart Route Comparison

When you optimize routes, you now get detailed results showing exactly what each algorithm can save you:

• Time saved vs. your current route
• Percentage improvement for each option
• Service time vs. driving time breakdown
• Easy comparison between all optimization methods

May 16, 2025

Performance Boost & Speed Improvements

Major improvements to how fast your routes calculate and display:

1. Route optimization speed — Large routes now optimize in half the time
2. Map loading reliability — No more waiting for maps to load or show up properly
3. Automatic updates — Route changes now sync instantly across all screens

May 9, 2025

Master Route Planning Tools

Planning multiple routes just got easier. The new Master Route Planning system lets you:

• Create route plans from multiple existing routes
• Choose whether to ignore weekly schedules for special situations
• Auto-include jobs that were previously marked as "planned"
• Optimize entire weeks of routes at once

May 2, 2025

Dispatch View & Mapping Improvements

Your dispatch screens now work better and look cleaner:

• Better map panels — Left panels now show and hide properly with easier-to-read text
• Cleaner forms — Removed clutter and extra buttons that weren't needed
• Automatic resizing — Maps now adjust properly when you resize windows or panels

April 25, 2025

Advanced Route Optimization Enhancements

Route optimization just got smarter with upgraded algorithms for complex routing needs:

• Time window support — Routes now respect customer time preferences
• Pinned stop protection — Important stops stay in position while others optimize around them
• Waiting time calculation — System automatically adds wait time for early arrivals

April 17, 2025

AI-Powered CRM Lead Generation & Outreach Automation

We've supercharged your CRM with AI capabilities to simplify your lead-to-sale process:

• Define your ideal lead criteria — Industry, location, company size, revenue range
• AI-powered lead search — Finds leads across publicly available sources
• Instant analysis — Revenue potential estimates and match breakdowns
• Automatic CRM feed — Leads flow directly into your pipeline
• Automated outreach — Set contact cadence and messaging for qualified leads

Available in PRO Enterprise.

April 9, 2025

Business Valuation Report

Curious what your business is worth? The new Business Valuation Report uses your accounting data to give you a snapshot of your company's estimated value. Whether you're planning for growth, investment, or just curious, this tool provides real insight into your financial strength.

March 18, 2025

Text-Only Driver Interface

Drivers can now interact with PRO using simple text message commands—no app or login required. Whether using a flip phone or smartphone, your team can:

• Close work orders
• Get real-time route updates
• Access key job info
• Communicate with the office

Fast, reliable, and available on any phone with texting.

February 28, 2025

Final Pick Up Wizard

Streamline your end-of-contract processes. When a "Final Pickup" work order is marked done, the system automatically:

1. Removes all inventory — No manual tracking needed
2. Updates static routes — Removes the site location automatically
3. Ends contract lines — Closes out contracts seamlessly

February 25, 2025

Customer Portal Update

Your customers can still log in to view invoices and make payments, but now they can also:

• Request cleaning services
• Schedule unit pickups
• Start a new rental

February 24, 2025

Increase Price Tool

Updating contract prices just got easier. The new Increase Price Tool allows you to:

• Select contract lines for price updates
• Choose a flat amount or percentage increase
• Update all selected lines in one step

Note: All selected lines must have the same product.

February 12, 2025

Offline Driver Dashboard

No internet? No problem. The Offline Driver Dashboard lets drivers stay on track in remote areas:

• Pull routes before heading out
• Close work orders, time-stamp services, and add notes
• Sync everything automatically once back on WiFi

Works directly in PRO—no special app or SIM card required.

February 12, 2025

Late Fees Simplified

New Simple Monthly Late Fee on Residual option:

• Charges a fixed percentage on the remaining overdue balance once per month
• Excludes previous late fee invoices from the residual balance
• Does not retroactively apply fees for past months
• Prevents excessive compounding

Simple to calculate, easy for customers to understand, and keeps invoicing fair and predictable.

February 8, 2025

Driver Notifications

Drivers receive alerts when changes are made to their scheduled routes—but only after they've started their route:

• Work order added or removed from active route triggers notification
• No unnecessary alerts before the route begins
• Keeps drivers up to date with last-minute adjustments

January 20, 2025

Advanced Mapping Tools

Upgraded Advanced Mapping Module for better route planning and location management:

• Interactive Map Views — Switch between map and satellite modes
• Smart Location Markers — Track depots, dump sites, and service points
• Enhanced Route Optimization — One-click optimized routes with turn-by-turn navigation
• Polygon Drawing Tools — Create and manage service zones directly on the map
• Google Street View Integration — Verify locations before dispatch

June 18, 2024

Collection Log Feature

Track collection attempts with the new Collection Notes Tab at the bottom of the customer form view:

• Log detailed collection notes without searching through chatter
• Notes include date, time, and user information
• Ensure collectors are properly assigned in user profiles